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How to Review CAT Claim Videos at Scale

The best way to review CAT claim videos at scale is to use Cutsio Collections to batch import walkthrough and drone footage from affected properties and search across all claims for specific damage types simultaneously.

How do you review CAT claim videos at scale?

The best way to review CAT claim videos at scale is to use Cutsio Collections to batch import walkthrough and drone footage from affected properties and search across all claims for specific damage types simultaneously. Instead of reviewing each property's footage individually and manually noting damage types, CAT teams can search for "roof damage" or "water stain on ceiling" across every claim in the CAT event and get results from all properties at once.

CAT events — hurricanes, tornadoes, hailstorms, wildfires, floods — generate thousands of claims in a short period. Each claim generates video evidence: property walkthroughs, drone footage of roofs, exterior damage photos, and interior inspection videos. The volume overwhelms traditional review methods. Adjusters cannot watch every second of every video when there are 1,000 claims to process in a week.

Why is CAT claim video review particularly challenging?

CAT claim video review is challenging because of volume, variability, and urgency. Volume is the primary problem. A CAT event affecting 5,000 properties generates 5,000 walkthrough videos at 10 to 20 minutes each — 50,000 to 100,000 minutes of footage. A CAT team with 50 adjusters cannot watch 1,000 to 2,000 minutes of footage per adjuster.

Variability adds complexity. Each property has different damage types, different severity levels, and different coverage requirements. A hailstorm might damage roofs on 80 percent of affected properties, but the remaining 20 percent may have no visible roof damage. The adjuster must determine which properties have damage and which do not without watching every second of every walkthrough.

Urgency compounds both problems. CAT claims must be processed quickly to get payments to policyholders and begin repairs. Every day of delay increases policyholder frustration and regulatory scrutiny. The traditional approach — assign claims to adjusters, watch every video, manually document damage — cannot scale to CAT volumes.

How does Cutsio enable CAT claim video review at scale?

Cutsio enables CAT claim video review at scale by making every video searchable. Upload all CAT claim walkthroughs and drone footage to a CAT event Collection. Search across the entire Collection for specific damage types.

| CAT Event Type | Search Query | What Cutsio Finds |

|---|---|---|

| Hurricane flooding | "water damage first floor" | Interior flood damage |

| Hailstorm — roof | "roof damage" or "missing shingle" | Hail impact on roofs |

| Hailstorm — exterior | "siding damage" or "dent on siding" | Exterior hail damage |

| Tornado — structural | "structural damage" or "crack in wall" | Wind-related structural damage |

| Wildfire — smoke | "soot on wall" or "smoke damage" | Smoke and fire damage |

| Wildfire — exterior | "burn damage" or "char on exterior" | Fire damage to structure |

A CAT adjuster handling 100 hail claims uploads all walkthrough and drone footage to a single Collection. Searching for "roof damage" across the Collection returns every property with visible roof damage. The adjuster reviews the results and prioritizes claims with the most severe damage. Properties with no visible roof damage are identified immediately.

For properties with interior damage, the adjuster searches for "water stain on ceiling" or "standing water on floor." The results show which properties have interior damage that requires immediate remediation. Properties with active water damage are prioritized for fast inspection and repair authorization.

How do you triage CAT claims using video search?

Triage is the process of prioritizing claims based on severity. CAT events generate too many claims to process simultaneously. Adjusters must identify which claims need immediate attention and which can wait.

Cutsio's search capability supports triage by severity. The adjuster searches for "severe roof damage" or "major structural damage" to find properties with the most urgent issues. Adjusters review these claims first and authorize emergency repairs. Properties with minor damage or no visible damage are queued for standard processing.

For flood events, the adjuster searches for "standing water above floor level" or "water damage to electrical." Properties with active water intrusion or electrical damage require immediate attention to prevent further damage and safety hazards. Properties with dried water stains but no active moisture can be processed on a standard timeline.

For wildfire events, the adjuster searches for "structural burn damage" or "char on load-bearing wall." Properties with structural damage require engineering inspections before repairs can begin. Properties with only smoke damage can be processed through standard cleaning and restoration workflows.

How does Cutsio help CAT teams allocate adjuster resources?

CAT teams must decide how to deploy adjusters across the affected area. Deploying an adjuster to a property that has no visible damage wastes resources. Deploying an adjuster to a property with severe damage without proper documentation delays the claim.

Cutsio's search results help CAT teams make deployment decisions. The search results show which properties have damage, what type of damage, and how severe it is. Adjusters are deployed to areas with the highest concentration of damaged properties. Properties with no visible damage are handled through desk review rather than field deployment.

For more on the CAT workflow, read our guide to claims visual evidence management.

How do you handle CAT claims with no video evidence?

Not every CAT claim has walkthrough or drone footage. Some policyholders evacuate and cannot return to their property for days or weeks. Others may not have the technical capability to record and submit video. For these claims, the adjuster must find other ways to assess the damage.

Cutsio helps adjusters manage claims without video evidence by allowing them to organize what evidence does exist — photos, documents, and notes — in the same Collection structure. When video evidence becomes available later, the adjuster uploads it to the existing Collection and searches for damage.

For properties where video is captured later, the adjuster compares the footage against any pre-loss photos or documents. The comparison helps determine whether the damage was caused by the CAT event or pre-existed. For more on comparing evidence across dates, read our guide to comparing before-and-after inspection videos.

How do you scale CAT claim processing with a remote adjusting team?

CAT events often require deploying remote adjusters who work from home or temporary offices. These adjusters need access to claim evidence without physical file transfer. Cutsio's browser-based platform allows any adjuster with an internet connection to search claim videos, compile evidence, and share findings.

A CAT team with 50 remote adjusters processes 1,000 claims. Each adjuster accesses Cutsio through their browser. The CAT command center uploads walkthrough and drone footage to Collections organized by region or severity. Adjusters search their assigned Collections for specific damage types, compile evidence, and share findings with the command center.

The remote workflow eliminates the need for physical file transfer or on-site server access. Adjusters can process claims from any location with the same tools and capabilities as in-office adjusters. This flexibility is critical for CAT events where the affected area may be geographically dispersed and adjusters cannot all be in the same location.

How do you report CAT claim findings from video search to stakeholders?

After searching across all CAT claim videos, the adjuster must report the findings to stakeholders — the CAT command center, the carrier, and the policyholder. Cutsio's compilation and sharing features support reporting at every level.

For the CAT command center, the adjuster shares a summary Collection containing clips from the most severely damaged properties. The command center reviews the clips to understand the scope of damage across the affected area and allocate resources accordingly.

For each carrier, the adjuster shares a Collection containing clips from claims assigned to that carrier. The carrier reviews the clips to understand their exposure and authorize claim payments.

For each policyholder, the adjuster shares a secure link to their specific claim evidence. The policyholder watches the clips showing their property damage and understands the assessment without requiring a field visit.

The reporting workflow ensures that every stakeholder has access to the video evidence they need, when they need it, without requiring physical file transfer or in-person meetings.